What to include
Include the Jira Cloud hostname, project key, app environment, approximate time, execution status, and any issue keys shown in the receipt.
Set up one real process
During the 30-day Marketplace evaluation, share the shape of one release, onboarding, or incident checklist and we will help configure the first template at no cost. This is a guided setup, not custom development.
Request guided setupResponse targets
| Priority | Example | Initial response |
|---|---|---|
| Critical | Security incident or widespread destructive behavior | 1 business day |
| High | App unavailable or residual Jira issues after failure | 1 business day |
| Normal | Configuration, isolated error, or data request | 2 business days |
| Low | Feature request or documentation feedback | 5 business days |
Targets are not uptime guarantees or guaranteed resolution times. Atlassian platform incidents may require coordination with Atlassian.
Security reports
Send suspected vulnerabilities privately to support@keelcroft.com with the subject Security. Include reproducible steps and impact, but do not access data that does not belong to you.